Thank you for purchasing the Steam version of "Butterfly's Poison; Blood Chains."
Support information will be posted on this page, so please consult this page if you have encountered an issue.
If there is an issue you are unable to resolve with the information on this page, please send an email to User Support using the following address while providing the information in points 1-4 below.
The information received from these files will only be used for this support consultation and will be destroyed when it has been completed.
(Please understand that we cannot respond to questions concerning game content, progression strategy, and the like.)
Support information will be posted on this page, so please consult this page if you have encountered an issue.
If there is an issue you are unable to resolve with the information on this page, please send an email to User Support using the following address while providing the information in points 1-4 below.
The information received from these files will only be used for this support consultation and will be destroyed when it has been completed.
(Please understand that we cannot respond to questions concerning game content, progression strategy, and the like.)
①
Your name (nickname/handle okay)
②
Your PC make/model/etc.
③
Please explain the issue you are having in as much detail as possible.
In addition, if you are able to screenshot or capture video of the issue, please attach it to your email (4MB or less).
In addition, if you are able to screenshot or capture video of the issue, please attach it to your email (4MB or less).
④
Log files
About Log Files
One or more log files recording the situation when the error occurred have been saved, so please send them to us as an email attachment.
Rest assured that these files contain no information that can enable unauthorized access to your PC.
(Please feel free to check the contents of the files with a text editor to confirm for yourself.)
Follow the steps below to retrieve the log files from the folder where they are saved and then send them as an attachment.
Rest assured that these files contain no information that can enable unauthorized access to your PC.
(Please feel free to check the contents of the files with a text editor to confirm for yourself.)
Follow the steps below to retrieve the log files from the folder where they are saved and then send them as an attachment.
1:
Open the app list from the Windows "Start" menu, find the "Steam" folder, and once inside, boot up "Steam."
2:
Click on "LIBRARY" in the upper left, then right-click on "Butterfly's Poison; Blood Chains."
3:
A menu will open. Hover your cursor over "Manage" and then click on "Browse local files."
4:
The "Butterfly's Poison; Blood Chains" folder will open. Find the two text files listed below and send them as an attachment.
・Butterfly'sPoisonBloodChains_startup_log.txt
・Butterfly'sPoisonBloodChains_error_log.txt
In the event that the "Butterfly'sPoisonBloodChains_error_log.txt" has not been created, please send only the "Butterfly'sPoisonBloodChains_startup_log.txt" file.
・Butterfly'sPoisonBloodChains_startup_log.txt
・Butterfly'sPoisonBloodChains_error_log.txt
In the event that the "Butterfly'sPoisonBloodChains_error_log.txt" has not been created, please send only the "Butterfly'sPoisonBloodChains_startup_log.txt" file.
About Proton Settings on the Steam Deck
Proton is the software that ensures compatibility between Valve Corporation's Steam Deck game console and Windows. As there are multiple versions of Proton, the game may not operate as intended depending on the version in use.
We have verified that the Steam version of "Butterfly's Poison; Blood Chains" runs smoothly on the latest version of Proton (8.0-2) as of June 14th, 2023, but you may experience irregular performance such as frame stuttering when playing video files on the older version (Proton 7).
We encourage everyone who wishes to play on a Steam Deck to follow the instructions below to check and/or change your version of Proton.
1) How to check the version of Proton
On your Steam Deck, start "Butterfly's Poison; Blood Chains," and then go to the "System" page in the "Options" (configuration) screen.
Your current version of Proton will be displayed on the bottom left. If your version does not read "Proton 8.0", we recommend you change the version by following the steps below.
2) How to change your version of Proton
Please do the following on your Steam Deck.
With that, your version of Proton will be changed.
If you go back to the "Library," start "Butterfly's Poison; Blood Chains," and see "Proton 8.0" written on the bottom left of the "System" page of the "Options" (configuration) screen, you will be all set to enjoy the game!
We have verified that the Steam version of "Butterfly's Poison; Blood Chains" runs smoothly on the latest version of Proton (8.0-2) as of June 14th, 2023, but you may experience irregular performance such as frame stuttering when playing video files on the older version (Proton 7).
We encourage everyone who wishes to play on a Steam Deck to follow the instructions below to check and/or change your version of Proton.
1) How to check the version of Proton
On your Steam Deck, start "Butterfly's Poison; Blood Chains," and then go to the "System" page in the "Options" (configuration) screen.
Your current version of Proton will be displayed on the bottom left. If your version does not read "Proton 8.0", we recommend you change the version by following the steps below.
2) How to change your version of Proton
Please do the following on your Steam Deck.
1:
Select "Butterfly's Poison; Blood Chains" from your Library.
2:
Select the "Gear" icon.
3:
Select "Properties..."
4:
Go to "Compatibility" and check the box next to "Force the use of a specific Steam Play compatibility tool." A drop-down menu should appear below.
5:
Select "Proton 8.0-2" from the drop-down menu.
If you go back to the "Library," start "Butterfly's Poison; Blood Chains," and see "Proton 8.0" written on the bottom left of the "System" page of the "Options" (configuration) screen, you will be all set to enjoy the game!
Precautions When Connecting Controllers
As well as the Steam Controller, this game is also compatible with the following game console controllers:
By playing this game on your PC with one of these controllers via USB, not only can you use your controller to advance text normally, you can also skip text, rewind, and switch languages, among other functions. This way, you can experience the game as if you were playing on a home video game console.
Due to the design of the Windows OS, your controller may be set as the PC's sound output device when it is connected.
(Sound will no longer play from your speakers, etc.).
If your controller has a headphone jack, you will be able to listen to the game via your controller, but if you would rather continue listening through the same device as before, please click on the speaker icon in the taskbar, then select the appropriate sound output device.
・Xbox Controller
・PS5 DualSense Controller
・PS4 DUALSHOCK Controller
・Nintendo Switch Pro Controller
・PS5 DualSense Controller
・PS4 DUALSHOCK Controller
・Nintendo Switch Pro Controller
Due to the design of the Windows OS, your controller may be set as the PC's sound output device when it is connected.
(Sound will no longer play from your speakers, etc.).
If your controller has a headphone jack, you will be able to listen to the game via your controller, but if you would rather continue listening through the same device as before, please click on the speaker icon in the taskbar, then select the appropriate sound output device.
User Support Information
June 14, 2023: No support information available.
